Shipping:

Packages are usually sent out Monday to Friday, we will send you an email about the shipping date. If we are unable to ship your items in a short time, we will give you a notice.

 

We will include either a cold or heat pack depending on the weather and area we’ll be sending the iteams to.

 

Shipping Options:

1. USPS Ground (1-5days) :

 

• Advantages: This is our most economical shipping method, ideal for supplies.
• Note: While you can choose this option for live beetles or larvae, we cannot guarantee their condition.
• Refunds are not provided for cases of dead on arrival for this shipping method.

2. USPS Priority:

 

• Recommendation: This is the preferred choice for shipping live beetles or larvae, as it is affordable and generally ensures their well-being.
• Important: We have not experienced any cases of dead beetles or larvae with this shipment method. However, refunds are not provided for cases of dead on arrival.

3. UPS Next Day Air (express) :

 

• Best Option: For the utmost assurance of the well-being of your live beetles and larvae, UPS Next Day Air is the recommended choice.
• Refund Policy: This is the only option where we offer a refund for dead beetles or larvae upon delivery (excluding shipping fees).
• ***** The amount we charged is an estimated price; if the shipping fee is lower than the amount we charged, we WILL REFUND the overcharged amount of money. If the shipping fee is over the estimated price, we will contact you for further instructions.***** 

 

Tracking Information:

You can expect to receive your tracking number within 2 days (excluding weekends) after making a purchase, sent to you via email. If, for any reason, you haven't received your tracking number within this timeframe, please contact us immediately. Please note that we cannot be held responsible for missed deliveries resulting from a failure to receive the tracking number.

Supplies and Live Beetles or Larvae:

If you wish to purchase both supplies and live beetles or larvae but prefer different shipping methods, kindly place them as separate orders. Please be aware that overnight shipment is not available for supplies. I appreciate your understanding.

Cancellations:

Cancellation requests are accepted if your order has not been shipped yet. A full refund will be provided, minus processing fees ($2). No cancellations are allowed once the order has been shipped.

Stolen or Misdelivered Packages:

We do not accept responsibility for packages that are stolen from your property under any circumstances. We apologize for any inconvenience.

Consumer Agreement:

Sexes of larvae are random unless it is specified during perches. By placing an order through this website, you agree to our Terms & Conditions outlined on this page.